.1 Discovery Process:
The project always begins with a discovery process, where we listen to our client's needs and desires. Our preliminary interviews are relaxed yet specific, as we endeavor to balance the desires of the client with the realities of technological trends and budget.
.2 System Design:
The next step is to design the system and to create a detailed report written in plain language along with an itemized proposal. We define all aspects of the project functionality for each room or area. In addition, all hardware and labor is defined with exacting detail. We then meet with the client to deliver this information for review, feedback and ultimate approval.
After a client has signed off on the system design and project price, An extensive set of project drawings are created that show graphically where all hardware and pre-wire drops will be located. Our engineering team will plan and produce documents and drawings for the installation of the technical solutions to not only meet client needs, but ensure reliability and ease of use.
.4 Implementation Process:
Once rough-in and trim phase is complete we test and verify the locations for the system's wiring. When construction is nearing completion all of the equipment for the project is purchased and assemble as appropriate in our office or at the job site. Our job is only complete when the client is 100% satisfied with the finished product. The length of time for this phase is dependent upon the time frame of construction. Once system installation is complete, all engineering documentation is updated to an as-built state.
.5 Service & Support:
We strive to make every client, a client for life. We ensure that the investment they have made into their home is well protected and may be serviced for life with accuracy and diligence. We honor all manufacturer warranties plus a 12 month workmanship warranty.